Service & Repairs

We are an accredited Apple Authorised Service Provider, trusted by Apple as experts in their products and using genuine Apple parts in repairs.
Apple product family

iPhone repairs

Model
Screen
Battery
Out of warranty
iPhone 5s
£139
£49
£279
iPhone 6
£139
£49
£289
iPhone 6s
£159
£49
£289
iPhone 6 Plus
£159
£49
£329
iPhone 6s Plus
£159
£49
£329
iPhone 7
£159
£49
£289
iPhone 7 Plus
£169
£49
£349
iPhone 8
£159
£49
£349
iPhone 8 Plus
£169
£49
£379
iPhone SE / 2nd Gen SE
£159
£49
£279
iPhone X
£269
£69
£529
iPhone XS
£269
£69
£529
iPhone XS Max
£319
£69
£529
iPhone XR / iPhone 11
£199
£69
£379
iPhone 11 Pro
£269
£69
£529
iPhone 11 Pro Max
£319
£69
£569
iPhone 12
£269
£69
£429
iPhone 12 Mini
£219
£69
£379
iPhone 12 Pro
£269
£69
£529
iPhone 12 Pro Max
£319
£69
£569
All prices include VAT and are subject to change. E+OE.

How long will it take?

Repairs are normally completed in 3-5 business days. These are approximate time frames; we aim to complete your repair in the timeliest manner possible.

Book an appointment

Follow Apple's repair process to book an appointment.

Start a repair

Before you visit

Please back up your data before you hand over your device.

iPad repairs

Model
Screen
Battery
Out of warranty
iPad mini 1 & 2
£199
£126
£199
iPad mini 3, 4 & 5
£299
£126
£299
iPad Air
£249
£126
£249
iPad Air 2
£299
£126
£299
iPad Air 3
£369
£126
£369
iPad Air 4
£399
£126
£399
iPad 5th, 6th, 7th, 8th Gen
£249
£126
£249
iPad Pro 9.7"
£369
£126
£369
iPad Pro 10.5"
£429
£126
£429
iPad Pro 11"
£479
£126
£479
iPad Pro 12.9" 1st & 2nd Gen
£569
£126
£569
iPad Pro 12.9" 3rd & 4th Gen
£619
£126
£619
All prices include VAT and are subject to change. E+OE.

How long will it take?

Repairs are normally completed in 3-5 business days. These are approximate time frames; we aim to complete your repair in the timeliest manner possible.

Book an appointment

Follow Apple's repair process to book an appointment.

Start a repair

Before you visit

Please back up your data before you hand over your device.

Mac repairs

Mac
Out of warranty
Apple Service Test (AST)*
Free
Workshop inspection fee**
£40
Engineering service (per hour)
£75
Backup service***
From £161.99
Parts
Quoted case by case
All prices include VAT and are subject to change. E+OE.
* The Apple Service Test (AST) uses Apple's diagnostic tools to guide our non-technical team members and to give our clients a high-level overview of the issues seen by Apple. The information from their hardware tests should allow you to decide if you wish to book a workshop inspection. AST appointments are typically around 10-15 minutes. Please note that these appointments are not designed to fix issues, they are only to assist end-users to gain a level of understanding about reported faults and then to note these on the booking in paperwork.
** This is our investigation service to isolate non warranty issues. The fee is deductible from the first hour’s labour. If a unit is beyond economic repair, we will stop at this point.
*** We will attempt to back up your computer prior to commencing the repair. This service extends the time to effect a repair as we cannot commence until the backup is complete. Price includes 500Gb external HDD.

How long will it take?

Repairs are normally completed in 3-5 business days. These are approximate time frames; we aim to complete your repair in the timeliest manner possible.

Book an appointment

Follow Apple's repair process to book an appointment.

Start a repair

Before you visit

Please back up your data before you hand over your device.

Apple Watch repairs

Mac
Battery
Out of warranty
Apple Watch Series 0 & 1
£89
£189 / £239
Apple Watch Series 2
£89
£219 / £239
Apple Watch Series 3
£89
£155
Apple Watch Series 4, 5 & 6
£89
£289
Apple Watch SE
£89
£209
All prices include VAT and are subject to change. E+OE.

How long will it take?

Repairs are normally completed in 3-5 business days. These are approximate time frames; we aim to complete your repair in the timeliest manner possible.

Book an appointment

Follow Apple's repair process to book an appointment.

Start a repair

Before you visit

Please back up your data before you hand over your device.

Other repairs

AirPods, Apple TV, HomePod, iPod and Beats repairs

We offer a range of repair services for AirPods, Apple TV, HomePod, iPod and Beats.

How long will it take?

Repairs are normally completed in 3-5 business days. These are approximate time frames; we aim to complete your repair in the timeliest manner possible.

Book an appointment

Follow Apple's repair process to book an appointment.

Start a repair

Before you visit

Please back up your data before you hand over your device.

Back up your data

Please make sure you have a back-up of your data before your device is handed in for repair. Depending on the service required, data and applications stored on the device will be erased or the device may be replaced. To extent where applicable by law, Twilight Zone is not responsible and cannot be held liable for any data or consequential loss which may occur as a result of the services we provide.

Apple has useful information on what you need to do prior to visiting our store. Please see the links below:

Apple-certified

Our repairs are Apple-certified and we only use genuine Apple parts.

Apple product family

Book an appointment

Please follow Apple's repair process.

Start a repair